Policies

Last updated: 19/11/2025

These Policies explain how FYX handles returns, refunds, warranty, privacy, and cookies for Callbuddy products.

A. Returns & Refunds Policy

At Callbuddy, we want you to love your purchase. If something isn’t right, our return process is simple and friendly.

1. Contact Us

Email support@callbuddy.click within 30 days of receiving your order.
Include:

• Your order number

• A short description of the issue

• A photo of the product (helps us solve it faster)

2. We’ll Sort It Out

We reply swiftly with a solution.
Depending on your preference, we can offer a:

• Replacement

• Exchange

• Full refund

Sometimes we won’t even need the item sent back — we’ll let you know.

3. Easy Returns

If a return is needed, we guide you step by step.

• Where possible, we provide a prepaid return label (as mentioned in your FAQ).

• If we cannot provide a label for your region, we’ll explain this before the return starts — no surprises.

• Return the item in its original condition.

  • Original packaging is preferred but not required, unless its absence affects the product’s resale condition.

  • If the item arrived damaged, no condition requirements apply.

4. Fast Refunds

Once we receive the return (only if we asked for it back), we process your refund right away.

• You’ll receive an email confirmation

• The refund goes back to your original payment method within a few days

• No hidden fees

Our Promise

No lengthy forms. No run-around.
Your happiness is our priority — if something goes wrong, we’ve got your back.

B. Warranty Policy

Callbuddy products include a limited manufacturing warranty.

Covered

• Factory defects

• Material or structural issues not caused by user handling

Not Covered

• Normal wear and tear

• Cosmetic damage (scratches, scuffs, dust, marks)

• Damage from drops, improper use, or modification

• Device damage (phone, screen, etc.)

• Compatibility issues with third-party accessories not endorsed by Callbuddy

Warranty Process

Email us at support@callbuddy.click with:

• Photos

• Order number

• Description of the issue

We may offer:

• Replacement

• Exchange

• Refund

• Or an alternative solution

C. Privacy Policy

Data We Collect

• Name, email, shipping address

• Order and payment information

• Website usage data (cookies)

• Communication with support

How We Use It

To:

• Process orders

• Provide customer support

• Improve website and products

• Send optional marketing emails (opt-in only)

Data Sharing

We do not sell or rent your data.
We only share it with trusted partners required for:

• Payment processing

• Shipping & fulfilment

• Customer service

• Analytics

Your Rights

You may request:

• Access

• Correction

• Deletion

• Restriction of processing

• Marketing opt-out

Contact: privacy@callbuddy.click

D. Cookie Policy

We use cookies to improve site experience.

Types

• Essential (site operation)

• Analytics (performance)

• Preferences (language, region)

• Marketing (only with consent)

Manage cookies through your browser at any time.